Contact an Admin for Support

Invite your administrator to a discussion to get additional help and support.

If you encounter a problem that you can't solve on your own, you can reach out to others for assistance. Use the Contact Admin option accessible from the help to start a discussion with a preferred administrator in your organization.

  1. Select from the shell bar and choose Contact Admin.

  2. Select the administrator you want to start a discussion with and select OK.

    Note

    You can invite anyone assigned the Admin, BI Admin, or System Owner default roles.

The discussion panel opens to a new discussion with your administrator. An invitation to the discussion is sent to their notifications where they can join the discussion and follow up with your issue.

In the discussion, you can share story links or attach information that can help your administrator troubleshoot the problem.
Note
If the problem you encountered resulted in an error message, you'll notice that the error message includes a Correlation ID (click Expand to see it):

Include this Correlation ID when you contact your administrator. It will help us track down the cause and resolve your incident more quickly.